Shipping policy

Last updated: September 2026

Thank you for shopping with three:am. We aim to process and deliver every order as quickly and carefully as possible. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Orders placed on weekends, public holidays, or during high-volume periods such as launches, drops, and sales may require additional processing time.

Once your order has been dispatched, you will receive an order update using the contact information provided at checkout.

Shipping Within Egypt

three:am currently ships across Egypt.

Estimated delivery times are:

Cairo & Giza: 1–3 business days
Other Governorates: 2–5 business days

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions, or circumstances outside of our reasonable control.

Shipping Fees

Shipping fees are calculated and displayed at checkout before your order is confirmed.

Any applicable shipping charges will be added to your order total and clearly displayed before payment.

Delivery Information

Customers are responsible for providing complete and accurate delivery information, including their full name, phone number, address, area, and any additional information required for successful delivery.

three:am is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order is returned to three:am because the courier was unable to complete delivery, additional shipping charges may apply before the order can be dispatched again, subject to applicable law.

Delivery Delays

While three:am does its best to ensure orders arrive within the estimated delivery window, delays may occasionally occur due to courier operations, high order volumes, public holidays, weather conditions, or other circumstances beyond our reasonable control.

Estimated delivery times are provided as guidance and are not guaranteed delivery dates unless expressly stated otherwise.

Damaged, Defective or Incorrect Orders

Please inspect your order once it arrives.

If you receive an incorrect, damaged, or defective item, please contact three:am as soon as possible at threeamclo@gmail.com with your order number and clear photographs of the item so we can review the issue and assist you.

Nothing in this Shipping Policy limits any rights available to customers under applicable Egyptian consumer protection laws.

Returns & Exchanges

Returns and exchanges are handled separately under the three:am Return & Exchange Policy.

Please review our Return & Exchange Policy before making a purchase for information regarding eligibility, timeframes, product condition requirements, refunds, exchanges, and any applicable shipping costs.

Order Changes & Cancellations

If you need to change or cancel an order, please contact three:am as soon as possible at threeamclo@gmail.com.

We cannot guarantee that an order can be modified or cancelled once it has entered processing or has been handed over to the courier. Any cancellation or return rights provided under applicable consumer protection law remain unaffected.

Refused & Unclaimed Deliveries

If a customer refuses delivery or repeatedly fails to receive an order without contacting us, three:am reserves the right to require advance payment for future orders where permitted by applicable law.

Any additional delivery or re-delivery charges will be communicated to the customer before another shipment is arranged.

Contact Us

For questions regarding shipping or an existing order, please contact three:am:

Email: threeamclo@gmail.com
Instagram: @threeamclo

Please include your order number when contacting us regarding an existing order.

three:am reserves the right to update this Shipping Policy from time to time. Any changes will be published on this page with an updated revision date.